News
Financial Services Skills Council provider forum
[Tuesday 05 July 2005]
As a member of the Financial Service Skills Council, High Road Training attended a provider forum last week. The purpose of the forum was to present an update on current projects including the exam review and standards reform.
Exam Review.
One task of the FSSC is to review professional qualifications for the industry and provide a single qualifications framework.
As you will be aware, the FSSC has modified the emphasis of exams from approved to appropriate for the role. Albeit they are still a requirement, but are now defined as fit for purpose . This is in line with the FSAs remit to protect consumers by ensuring firms employ competent people. It is also intended for the qualifications and examinations to represent sound business investment.
We were advised that the FSSC has now published on its website the appropriate examination standards and a list of appropriate examinations. The examination standards are split into core activities including; knowledge, understanding and application.
Existing industry qualifications have been identified as appropriate examinations, however awarding bodies are to make submissions on examinations to meet the standards by January 2006.
Standards Reform.
A review of National Occupational Standards tailored to financial services has taken place with the industry. The consultation period closed on the 28th April, with the standards being updated and published on the website in July.
There are 16 core competencies with the intention for a pick and mix approach to suit the activity and involvement of individuals within the industry.
Core Competencies:
§ Customer Care
§ Retail Financial advice
§ Underwriting
§ Account Services
§ Telecommunications to support call handling
§ Sales
§ Long Term Insurance & Personal Pension Contracts
§ Lending and Credit Facilities
§ Using Information Technology
§ Investment Administration
§ Insurance Claims
§ Payments by Customers
§ Learning and Self Development
§ Occupational Pensions Administration
§ Insurance Intermediation
§ Leadership and Management
High Road Training applying to become an ILM accredited Centre
[Tuesday 05 July 2005]
Graeme Southam said "this initative will offer an additional service level to High Road's already successful skills training at a time when management skills are at the top of the agenda for the Government and many industries".
Work with Redrow
[Tuesday 05 July 2005]
In a market where property sales must now be made, the Training and Development Manager said: "a refreshingly different way to review and reflect on the skills necessary to achieve house sales in the current climate".
"The sessions have created a stimulus for ongoing development".
New Website Launch
[Monday 07 March 2005]
As a provider of training we specialise in solutions to meet your organisations learning needs. We work as closely as you require to ensure a successful experience.
Please browse our website to discover more about us.
