Bespoke Courses

High Road Training Ltd

The pre designed format of the course is enhanced with specific research on your business so that tailored solutions for learning can be achieved. It is also possible to "mix and match" courses to create a client specific event.

The major aim of any High Road Training course is to deliver and meet the objectives of the client, so that any investment is made wisely. To achieve this we insist on in depth discussions and, if possible, a needs analysis study to ensure the true needs are identified.

This benefits you by delivering a course to meet your organisation's needs.

The programmes can be delivered by our trainers or alternatively made available for delivery by your own training team.

The courses include: detailed training notes, handouts and delegate notes incorporating your logo.

Subjects available are:

Management skills:

  • Communication
  • Managing conflict
  • Time management
  • Presenting / public speaking
  • Coaching
  • Counselling
  • Managing change
  • Motivation

Customer care skills:

  • Complaint handling
  • Inbound telephone skills
  • Outbound telephone skills

Sales Skills:

  • Effective questioning
  • Targeted fact finding
  • Converting features into benefits
  • Overcoming objections
  • Closing the sale

Example Material:

The adove files are in Adobe PDF format, Acrobat Reader is required to view them. This is free software and can be downloaded from the Adobe Web Site.

 
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High Road Training Ltd, 31 Marton Road, Gargrave, North Yorkshire, BD23 3NN

Tel: 07900492629  |  email: info@highroadtraining.co.uk
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